Ducolege Premium Collagen Renewal Oil

We are delighted to assist you with the return of an item you’ve purchased from our store, in accordance with our returns policy as outlined below.

Returns Policy:

You have a window of 30 days from the date of purchase to initiate a return.

Returning Items:

To start the return process, please reach out to us via email inthebrickspa@gmail.com to explain the reason for your return, as per our policy. Please keep in mind that we cannot issue refunds for items that have been opened, and we are unable to accept returns for clearance items.

Once your return is confirmed, please ensure that you pack the items securely to prevent any damage during transit. Please note that we cannot take responsibility for any products damaged while in transit.

Follow the instructions provided via email to ship your return back to us.

Upon receiving your returned product(s) and verifying that they comply with our returns policy, we will promptly process your replacement or credit.

Change of Mind/Wrong Item Ordered:

If you’ve had a change of mind or accidentally ordered the wrong item, we are happy to accept your return. Simply follow the return process and let us know if you’d like an exchange or a refund. Remember to return the product within 30 days of the purchase date, and you’ll be responsible for covering the return shipping costs. Please ensure the product remains unopened, unused, and in its original packaging.

Damaged in Transit/Incorrect Items Received:

In the unfortunate event that you receive a damaged item or one that doesn’t match your order, please take a photo and contact us within 7 days of receiving your delivery.

Faulty Item:

If you believe the item you received is faulty, please provide a photo and a description of the issue, and we will assist you in arranging a replacement or refund.

Allergic Reaction:

In rare cases where you experience an allergic reaction to a product, please photograph the reaction and discontinue use immediately. If symptoms persist, consult with your healthcare professional.